Tamam: fix issues privately, before they go public.
Hear what went wrong while it can still be fixed, in a private conversation with the customer.
Private by design
Comments reach only your business. They are never published, and customers appear as first name and last initial.
Resolve, not argue
Reply to the customer and propose a resolution. Only the customer can mark an issue resolved.
Everything reviewed
Every comment and message is checked before it reaches you, so nothing abusive lands in your inbox.
No pay-to-remove
Nothing you pay for can change or remove a rating. Incentives for ratings are not allowed.
How claiming works
When customers have left feedback about your business, we send you a private claim link. Open it, accept the business terms and upload your trade licence. Once we have verified you, your inbox opens and waiting feedback is delivered.
Talk to us
Questions, or want your business set up? Write to hello@shakwa.co
Shakwa is an independent service and is not affiliated with any government authority. Free for consumers, always.